Developing a custom stylist booking PWA with automated reminders and deposit channels for Siddhi Studio.
Siddhi Studio, a premium hair and beauty salon owned by Mr. Nilesh, was managing all client bookings through manual phone calls and a paper-based diary. During peak hours, receptionists missed up to **25% of incoming calls**, losing potential business. Furthermore, the salon faced a high **18% client no-show rate**, leaving stylists idle during pre-booked slots and leading to significant revenue loss.
Without an automated tracking system, it was impossible to collect booking deposits or notify clients about upcoming appointments. Nilesh needed a centralized solution to streamline stylist calendars, allow client self-scheduling, and automate reminders.
"Our biggest issue was the afternoon cancellations. A client would book a 2-hour color treatment, not show up, and we'd lose that time completely. We needed a system that kept clients committed." — Mr. Nilesh, Owner of Siddhi Studio
CodePilotx engineered a customized, high-performance Website + Operations PWA Saloon App accessible via mobile browsers. The system comprehensively manages salon operations including Bookings, Haircuts, and Services, and features:
Clients browse service packages (haircuts, styling, coloring) with clear pricing and select their preferred stylist. The operations backend seamlessly integrates these workflows, querying real-time stylist calendars and displaying only available slots to prevent double-booking.
Beyond bookings, the app features an integrated display mode that broadcasts digital ads and promotions on an external television in the salon waiting area, engaging walk-in customers with live services and offers.
To reduce cancellations, we integrated secure UPI payment deposits. Through automated APIs, the system sends WhatsApp confirmations and triggers reminder alerts 24 hours and 3 hours before the scheduled slot.
Within 30 days of the Saloon App launch, Siddhi Studio saw dramatic improvements in booking volume and staff efficiency:
• **No-Show Drop**: Client no-shows dropped by **95%** (falling from 18% to under 1%).
• **24/7 Bookings**: Over **65%** of bookings are now made outside normal salon opening hours when the phone was previously unmanned.
• **Stylist Efficiency**: Real-time calendar dashboard allows Mr. Nilesh to reallocate walk-ins to stylists with gaps, maximizing daily capacity.
"The saloon app designed by CodePilotx has been a game-changer. Our bookings have quadrupled and we've practically eliminated no-shows. It's the best investment we made this year."